How to Add a Number to the WhatsApp Cloud API

Creating an Application

1. Go to https://developers.facebook.com/ and log in to your Facebook account.
2. Go to “My Apps” and click on “Create App”.
3. Choose the app type “Business”.
4. Enter the display name and select a validated Business Account (Business Manager).

5. You will be redirected to a screen with several product options. Choose the last option: WhatsApp.

6. Click on “Add phone number”.

7. Fill in your WhatsApp profile fields.

Attention

Add your phone number, remembering that it cannot be registered with WhatsApp. 👉 Click here to see how to delete your account.

8. Enter the verification code and click “Next”.

9. Access your Business Manager Settings, click on “All tools” and then “WhatsApp Manager”.

10. Click on your WhatsApp account name.

11. Monitor your account status.

12. Once the account is approved, configure your webhook URL.

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Webhook URL Configuration

Required Information

• Phone number ID
• WhatsApp Business Account ID
• App access token (generated in Business Manager)

How to generate the access token

1. Access Business Manager, click on “Users” → “System users” → “Add”.

2. Accept the Terms of Service.

3. Create a user with an administrator role.

4. Add an asset.

5. Select the previously created application, check “Full control” and save the changes.

6. Click on “Generate new token”.

7. Select the application and check the following permissions:

   • whatsapp_business_messaging
   • whatsapp_business_management

Important

Your token will be generated. Remember to copy and save it, as it will not be stored on the platform!

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Entering Information into SOUV

1. Access your SOUV instance.

2. Click on “Settings” → “Integrations” → “Communication” → “+ Meta Integration”.

3. Enter the collected information:

   • Integration name → Just an internal identification in SOUV.

4. Copy the generated webhook URL and the verification token.

5. Go to your application settings, click on “Edit” and paste the information.

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Managing Webhook Fields

1. In the application settings, click on “Manage”.

2. Subscribe to the events below and click “Done”.