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Frequently Asked Questions (FAQ)

General​

Q: What is Souv?​

A: Souv is an integrated platform for creating, editing, and broadcasting multimedia content, specially developed for media and journalism professionals.

Q: What are the minimum requirements?​

A: For basic use, you need:

  • Stable internet connection (5+ Mbps)
  • Modern browser (Chrome 90+, Firefox 88+, Safari 14+)
  • 8GB RAM
  • Intel i5/AMD Ryzen 5 processor or higher

Live​

Q: How to start a broadcast?​

A:

  1. Access the Live module.
  2. Select the input device.
  3. Configure desired quality.
  4. Click "Start Broadcast".

Q: Why does my broadcast have delay?​

A: Delay can be caused by:

  • Unstable internet connection.
  • Settings too high for your hardware.
  • Congested streaming server.
  • Buffer set too high.

Q: How to improve broadcast quality?​

A:

  1. Use wired connection when possible.
  2. Adjust bitrate according to your connection.
  3. Choose the closest server.
  4. Monitor CPU/GPU usage.

Q: What file formats are supported?​

A: The Gallery supports:

  • Images: JPG, PNG, GIF, WEBP.
  • Videos: MP4, MOV, AVI, WEBM, MXF, etc. (Generated Proxy is always H264 MP4.)
  • Audio: MP3, WAV, AAC, OGG.
  • Miscellaneous files: Any format, but won't have preview.

Q: How to better organize my files?​

A:

  1. Use descriptive names.
  2. Apply relevant tags.
  3. Organize in logical folders.
  4. Keep metadata updated.

Q: What to do when an upload fails?​

A:

  1. Check your connection.
  2. Confirm if the file doesn't exceed limits.
  3. Try reducing file size.
  4. Use batch uploader for large files.

Documents​

Q: How to recover an unsaved document?​

A:

  1. Check auto-save.
  2. Look in drafts list.
  3. Check version history.
  4. Contact support if needed.

Q: How to share a document?​

A:

  1. Open the document.
  2. Click "Share".
  3. Choose access level.
  4. Copy and send the link.

Q: How to use templates?​

A:

  1. Create a new document.
  2. Select desired template.
  3. Fill in necessary sections.
  4. Save with a new name.

Social​

Q: How to connect social networks?​

A:

  1. Access settings.
  2. Select "Social Networks".
  3. Choose desired network.
  4. Follow authorization process.

Q: Why did my post fail?​

A: Posts can fail due to:

  • Expired access token.
  • Content violates network policies.
  • API limits reached.
  • Incompatible media format.

Q: How to schedule posts?​

A:

  1. Create post normally.
  2. Click "Schedule".
  3. Choose date/time.
  4. Confirm scheduling.

Account and Permissions​

Q: How to add new users?​

A:

  1. Access workspace settings.
  2. Select "Users".
  3. Click "Add".
  4. Configure permissions.

Q: How to change permissions?​

A:

  1. Access user management.
  2. Select the user.
  3. Modify permissions.
  4. Save changes.

Q: Forgot my password, what now?​

A:

  1. Click "Forgot Password".
  2. Enter your email.
  3. Follow received instructions.
  4. Create a new secure password.

Performance​

Q: Why is the system slow?​

A: Slowness can be caused by:

  • Browser cache full.
  • Too many tabs open.
  • Unstable connection.
  • Hardware overload.

Q: How to optimize usage?​

A:

  1. Clear cache regularly.
  2. Close unused tabs.
  3. Use stable connection.
  4. Monitor resource usage.

Q: How to improve uploads?​

A:

  1. Use wired connection.
  2. Optimize files before upload.
  3. Use batch uploader.
  4. Avoid peak hours.

Support​

Q: How to report a problem?​

A:

  1. Document the error (screenshots).
  2. Collect relevant logs.
  3. Describe steps to reproduce.
  4. Contact support: [email protected]

Q: Where can I find more help?​

A: You can:

  • Consult this documentation.
  • Access video tutorials.
  • Participate in the forum.
  • Contact technical support.

Q: How to suggest improvements?​

A:

  1. Access the feedback portal.
  2. Describe your suggestion.
  3. Provide use cases.
  4. Track status.

Next Steps​